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CLAM ANC DGTL

FREQUENTLY ASKED QUESTIONS

Question:

What is the digital ANC feature exactly?

Digital ANC stands for digital Active Noise Cancelling, which means that the Clam ANC DGTL headphones have superior noise cancelling performance that works different than analog ANC. Allowing not only to mute the world around you, but also to let the world in through the Ambient Sound Mode.

Question:

I switched off the headphones, but ANC is still activated! Why?

Both the ANC feature and the Ambient Sound Mode work with the ANC switch on the headphones. The features also work when you’re not listening to music, for instance when you want to sleep on an airplane or want to cycle safer through the city center. Make sure you don’t forget to switch off ANC and the Ambient Sound Mode when you’re not using it, in order to not drain the battery.

Question:

The microphone of my Clam ANC DGTL headphones doesn’t work on my notebook/pc, what can I do?

1. The microphone of the Clam ANC DGTL only works via Bluetooth. Do you use the headphones wired? Then the microphone is not recognized.

2. Does the microphone not work via Bluetooth? Check the settings of your notebook or PC and the program you are using. Make sure all audio settings are set to “Headset (Clam ANC DGTL Hands-Free AG Audio)”.

Do you want to be sure whether it’s your headphones or the settings? Then test the microphone by calling with phone via Bluetooth. Does the microphone work? Then it’s the settings on your notebook or PC. Is the microphone not working? Then it’s your Clam ANC DGTL.

3. You can easily reset your headphones by briefly connecting the audio cable (aux). Often sound and connection problems with your Clam ANC DGTL will then be solved.

4. Is the microphone still not working? If so, drain the battery of your headphones completely and then fully charge it. This might solve the problem.

Question:

How do I see how much battery I have left?

On the Android and Apple mobile devices you can see your headphones battery status in the status bar.

Question:

What is the length of the cable?

The Clam ANC DGTL headphones come with a 1 meter detachable fabric cable.

Question:

I have sound problems or can’t turn my headphones off, what should I do?

Is the sound interfering or is the light blinking white and you can’t turn your headphones on or off? Then briefly connect the audio cable (aux) to the headphones to reset them. Does the light still blink? If so, drain the battery of your headphones completely and then fully charge it again. This should solve the problem.

Question:

What do I need to do if I think that my product is faulty?

All Fresh ‘n Rebel products have been designed and manufactured to the highest quality standards. Of course, we want you to be 100% satisfied with your product. Therefore, if something does go wrong, you can make a claim under the standard 2-year shop warranty, which is valid from the day of purchase of the product in a shop or webshop.

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